FAQS

Monday: 11AM - 9PM

Tuesday: 11AM - 9PM

Wednesday: 11AM - 9PM

Thursday: 11AM - 9PM

Friday: 11AM - 11PM

Saturday: 11AM - 11PM

Sunday: 11AM - 5PM

We accept:

- Cash

- Pin debit

- ACH transfer

*Please note: Credit cards are not accepted at this time.*

Yes, we offer online ordering with in-store pickup when you pre-pay in advance. Here are the details:

- **Pickup Time:** Starting at 11AM any day of the week.

- **Payment Method:** We use Stronghold ACH for pick up orders. These transactions can take up to three days to post to your account since they are processed in batches.

- **No Minimum Purchase:** Online orders do not require a minimum purchase.

- **Transaction Fee:** A $3.75 fee is applied to all electronic transactions.

- **Age Requirement:** You must be 21 or older to place an online order. Please have a

valid/matching government-issued ID available for online ordering and for in-store pickup.

- **Order Tracking:** Track your order progress. When your order is “ready,” you can come to the store and retrieve your purchase. Once you pick up your order, the system will mark the order complete.”

- **Unclaimed Orders:** Online pickup orders that are not claimed within seven days will be

cancelled and refunded. *Please note that refunds may take a day to post to your account.*

Yes, we currently offer delivery to select zip codes with an expanded delivery zone coming soon.

- **Order Minimum:** There is a $60 order minimum for delivery.

According to NYS OCM regulations, individuals can purchase up to:

- 3 ounces of cannabis

- 24 grams of concentrate

*Note: Alto may limit purchases of certain products at its own discretion with or without written notice. Additional details on applicable adult-use-cannabis laws and regulations can be found on the OCM website.

For general inquiries or order issues, please contact us via the “contact us form” on our website or email us at info@altocanna.nyc. We usually respond to inquiries within 1-2 business days.

- **How to read an adult-use cannabis label**

- **Cannabis safe storage**

*For more details, please refer to the New York State Office of Cannabis Management (OCM) guidelines.*

A valid state driver's license or identification card, or a passport, are acceptable forms of ID.

Yes, all our products are tested and comply with New York State guidelines to ensure safety and quality.

- **THC (Tetrahydrocannabinol):** This is the primary psychoactive compound in cannabis,

responsible for the 'high' sensation. The THC percentage on labels indicates its proportion relative to other compounds in the product.

- **THCA (Tetrahydrocannabinolic Acid):** THCA is the precursor to THC and is non-psychoactive until it is heated. It has potential therapeutic benefits for conditions like arthritis and chronic pain. People often consume it through raw cannabis products.

- **CBD (Cannabidiol):** CBD is a non-psychoactive cannabinoid known for its potential therapeutic benefits, including anti-inflammatory and anti-anxiety effects. It is the second most common cannabinoid found in cannabis. Products high in CBD are ideal for those seeking these benefits without the intoxicating effects of THC. If you're looking for CBD-dominant products, ask our staff for assistance.

For your first visit, you will need to bring a valid government-issued ID (such as a driver's license, state ID, or passport) to verify your age. If you are a medical patient, please also bring your medical marijuana card.

No, consumption of cannabis products on-site is not allowed. Please enjoy your purchases in a private and legal location.

We offer a wide variety of cannabis products, including flower, pre-rolls, edibles, concentrates, topicals, and tinctures. Our knowledgeable staff can help you find the right product for your needs.

Cannabis products should be stored in a cool, dry place away from direct sunlight and out of reach of children and pets. Proper storage helps maintain the quality and potency of the product. For more detailed storage guidelines, please refer to the New York State Office of Cannabis Management (OCM) recommendations.